Copy of Set Up an Account
Wholesale prices are available exclusively to customers that will be reselling our products to the consumer through an established retail store.
- the name and email address associated with your account
- a copy of your resale license or State tax ID to verify eligibility
We verify information manually, so please don't expect an automatic account login information upon submitting.
We do not ordinarily supply product samples free of charge. However, you can request samples to be shipped. Sample orders are exempt from our minimum order requirement. We sometimes send out returnable samples with a credit card on file to charge if the samples are not returned.
You may place your order several different ways:
• Submit your order via our website
• Place your order by phone 512-387-4515
• Order by email
You must be a registered approved wholesale user to view the Wholesale portion of this site. If you have not yet registered please contact us and we can set your account with access to the wholesale portion of the website.
We are a small studio, but we do carry a good sized inventory. Typically we ship standard orders within 7-10 business days. Some of our items are made to order, however and may have a longer lead period We will contact you with estimated shipping date. If this date does not work for you, we can discuss options, such as partial shipping, at that time.
Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge.
Our goods are guaranteed to satisfy the customer’s sales expectations. We want you to be delighted with our line, and sell lots in your store. Sometimes, that means a bit of a "wiggle" to get the right correct mix in the store for your customers. We totally understand this, and we will work with you to accomplish this. We will accept any items in new condition for an exchange for different items in any of our categories in the 60 days since the receipt of your order. We will accept these items for credit to your account to be used immediately or on future orders. Beyond the 60 day window, any exchanges are strictly at our discretion.
We thrive on customer feedback. Customer observations, ideas and suggestions are where several new ideas originated. We encourage you to point out areas that we can improve and love to receive compliments!